Delivery and After-Sales Service
Once production and quality inspection are completed, we move to the delivery and after-sales service phase. This step ensures that our glass reactor systems, rotary evaporators, and laboratory reaction equipment reach customers in perfect condition and are supported with professional technical assistance.
1. Secure Packaging and Logistics
To protect equipment during transportation, we use high-strength wooden crates, shockproof foam, and reinforced packaging materials. Each shipment is carefully packed to prevent glass breakage, frame deformation, or component damage.
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Domestic and international shipping: We work with trusted logistics partners for timely and safe delivery.
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Customs clearance and documentation: For international shipments, we provide all necessary paperwork, including commercial invoices, CE/ISO certificates, and packing lists to ensure smooth customs processing.
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Tracking and delivery updates: Customers receive real-time shipping updates and estimated arrival times.
2. Installation and Commissioning Support
Upon delivery, we offer installation guidance to ensure proper setup and operation.
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User manual and video tutorials: Each product comes with a detailed instruction manual and operational guide, along with step-by-step video tutorials.
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Remote technical support: Our engineers provide online support via video calls, emails, and chat to assist with assembly, calibration, and troubleshooting.
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On-site installation (optional): For large-scale projects, we offer on-site installation services (subject to availability and customer request).
3. Warranty and After-Sales Support
To ensure customer satisfaction, all our glass reactor systems, rotary evaporators, and lab equipment come with a comprehensive warranty and after-sales support
4. Regular Maintenance and Upgrades
To maximize the lifespan and performance of laboratory glass reactor systems, we offer ongoing maintenance and upgrade services.
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Periodic maintenance recommendations: We provide guidelines on cleaning, lubrication, and part replacement to keep equipment in optimal condition.
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Upgrade options: Customers can enhance their systems with new automation controls, improved materials, and additional accessories for better efficiency.
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Extended service plans: For long-term operation, we offer extended warranties and annual maintenance contracts.
With a reliable delivery system and professional after-sales support, we ensure that our laboratory reactor equipment, rotary evaporators, and process systems continue to operate efficiently, providing customers with high-performance solutions and long-term value.